So a week ago I went through a long hour telephone call with sky and their technical support and we all agreed that the hardware was the problem and nothing else. The tech support could see all the issues being experienced on my hardware and all the rebooting we have had to experience. I have a very differing opinion on sky stream coming from a technical background, I find the sky stream boxes are, cheap and antiquated. For at home and out of the home you would use the Sky Go app to watch live channels and Sky On demand content. Then there is also consumer habits, are they watching the linear or streaming the content. The issue is the sky go app not being updated, not windows 11.
Discussion topic: What channels come with Sky Essential TV
I built my system and have 65gb RAM, 24gb Graphics Card teamed up with and i9 Processor and have the same issues. If you have this problem, raise a complaint.. If everyone who has this problem does, then perhaps Sky will do something. I don’t understand why Sky cannot fix this problem as it’s so easy to reproduce.
For some content, I’ve found switching to the vivid or extra vivid modes gives a brighter, more vibrant, and colourful picture. What’s good is that these settings are easy to change and play around with (and reset if you make a complete mess of it). Try searching ‘Sky customer service number’ …. I have been away from sky for nearly 18 months now and it appears to have gone downhill. Called up to see if I can get a new customer deal, got told as 18 months are not up (17 months!) , I am not a ‘new customer’ and quoted me an existing customer price! Decided to stick with Virgin Media who gave me a great deal and chucked in TNT sport for free.
How good is the backlight control on the global dimming? Is it fast or can you notice the light levels changing on cuts between shots of differing brightness/contrast levels? I had a Samsung TV which was very poor at this as it was especially noticeable when watching in a dark bedroom. I ended up having to go into the service menu and disabling it as it was so distracting. When using the built-in speakers, speech comes across crystal clear (perhaps helped by having the enhanced speech quality setting on). The built-in speakers are perfectly adequate for everyday TV use; however, big movie or music buffs may want to connect a soundbar for improved bass.
- Overall, the remote is a good upgrade on the original model that was previously provided with Sky Stream pucks and the original Sky Glass.
- I have a very differing opinion on sky stream coming from a technical background, I find the sky stream boxes are, cheap and antiquated.
- ” This was the reason I had previously opted for Sky Stream over Sky Glass.
- This is a customer led discussion forum where Sky customers are available to try to help other customers.
Sky weren’t prepared to negotiate whatsoever. One thing to note is that, due to the stand being slim and providing no additional height to the TV, some people may have an issue placing their soundbar in front of the TV. This will purely depend on the size and shape of the soundbar.
That’s correct regarding the initial 2 year deal in 2023, last year the coverage started pretty much straight away. Hopefully we don’t have to wait till November again for a new deal. At the moment they are offering 6 months at £26 a month but again at 720p. @Yakuzah Many thanks for that, I knew it couldn’t all be perfect since I have some prior experience with Sky. I do acknowledge some customers are more picky than others and I am certainly one of them. I moved house so it was a good opportunity to review.
Discussion topic: Sky Stream Crashing and Buggy
- If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.
- However, this is an annoyance if you have Whole Home and have already logged into each app on a Sky Stream puck or another Sky Glass.
- After using the Glass Air, I’m now converted, and I would certainly consider purchasing additional Glass TVs in the future.
- Stay on the line as long as possible and don’t hang up.
- One thing to note is that the TV may not be easy for everyone to lift out of the box, despite the Sky Glass Air’s weight being about a third of the Sky Glass Gen 2 TV’s weight.
- I placed the stand on the floor and then lifted the TV onto it.
You are proabably aware, but always worth mentioning.The puck much like a Sky Q box can for some customers suffer from interference in a number of ways at times. Generally, I like the home screen of Sky OS, with its relatively snappy navigation; it does a good job of recommending content you may be interested in, particularly as it starts to learn your viewing habits. There are endless hours of content to choose from. Others may give you more detailed reply’s but a good strong internet connection is vital. Not just your internet speed but whether you are connected via an Ethernet cable or not. If all this is in place, you will find it different to Q as everything is web based a bit like using a streaming service although you can get the usual terrestrial channels.
Discussion topic: Re: How to contact Customer services.
I placed the stand on the floor and then lifted the TV onto it. I subsequently lifted the TV and the stand to put them on my TV cabinet. If you could post numbers on the forum, that would only encourage scammers to post scam numbers and I think everyone gets enough cold calls from scammers. All calls are initially answered by an automated bot.
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Browse or search to find help, or start a new discussion on Community. Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. If you’d still rather get in touch, contact us on xxxxxxxxxxx. We get lots of calls every day, so your wait time will vary during busy periods. @Molly44 You posted this in the Sky Stream forum, however Sky Stream is a self service/setup system and is not related to Satellite (Sky Q) or Broadband installatuons. We have just taken delivery of the Glass Air in the sea green, we opted for one for our bedroom and it’s perfect for that use, I think the stand is better on this than the Gen2, seems more sturdy.
The only problem with that idea is that I don’t get why UKTV would be trying to discourage people from watching on satellite. Actually disappointed the Pride channels aren’t lasting all of June, or even maybe a bit longer than a few days. ( I’ve read a few forum lnks, same problem, though no apparent answer). Sky Go for Windows 11 is broken for me as well, since the latest app update. Exactly the same symptoms as the original poster, i.e. on-screen controls are ‘frozen’ in place and cannot be interacted with, do not obey window resizing etc.
what number do I need to speak to a real person at sky TV
I have a multi room box that will not connect. I have tried all the solutions on line and none work. I do not want instructions via text as these will be the same.
This discussion topic is read only
Also do I need to use Sky’s internet connection or can I use my own? Its rather a misleading thread title as you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.
I have 350mb broadband and the stream is hard wired. Seems a backward step to keep SD and close HD channels on satellite. Those channels vegas casino app are owned by UKTV which I think is a spin off from the BBC.
For all third-party apps available on Sky OS, you need to open and sign in to each app individually. This is a relatively simple process for most apps, as you can scan a QR code displayed on the screen and then sign in using your mobile device. However, this is an annoyance if you have Whole Home and have already logged into each app on a Sky Stream puck or another Sky Glass. Completing this process for the number of available apps was more time-consuming than initially installing and setting up the TV. Sky Signature includes BoxSets and Entertainment channels only in SD as standard.Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HDSky Ultimate TV was the additional Netflix package.